Please read these terms carefully before using PlexiFrames.
These Terms of Service ("Terms") govern your use of the PlexiFrames website and services operated by FotoTiles ("Company", "we", "us", or "our"). By accessing or using our service, you agree to be bound by these Terms. If you do not agree, please do not use our service.
By creating an account, browsing our website, or placing an order, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), have the legal capacity to enter into a binding agreement, and agree to these Terms in full.
PlexiFrames provides a platform to upload personal photographs and order custom-printed acrylic photo frames. We reserve the right to modify, suspend, or discontinue any part of the service at any time without liability.
Product images on our website are for illustrative purposes. Actual colours may vary slightly due to differences in monitor calibration, printing materials, and lighting conditions.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@fototilesframes.com if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.
Placing an order constitutes an offer to purchase. Your order is accepted when we send you an order confirmation email and begin production. We reserve the right to refuse or cancel any order at our discretion.
All prices are displayed in USD and are subject to change without notice. The price charged will be the price shown at the time you place your order. Applicable taxes and shipping fees are added at checkout.
We accept major credit and debit cards. All payments are processed through our secure payment provider. By providing payment information, you represent that you are authorised to use that payment method.
All PlexiFrames orders are custom-made and personalised to your specifications. Because production begins immediately after your order is placed, all orders are final and cannot be cancelled.
You are responsible for ensuring that the photos you upload are of sufficient quality and resolution for printing. We recommend a minimum of 1,000 pixels on the shortest side. We will notify you if we believe your image quality may affect the final product.
Shipping timelines consist of a production period and a transit period. Once dispatched, delivery times depend on your location and chosen shipping method. For full details, please review our Shipping Policy.
We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.
Because all products are custom-made to order, we do not accept returns for change of mind. However, if your frame arrives damaged or defective, please contact us within 14 days of delivery with photos of the damage and we will arrange a replacement or refund.
Refunds for defective products are issued to the original payment method within 5–10 business days of approval.
By uploading photos to our service, you grant FotoTiles a limited, non-exclusive licence to use those images solely for the purpose of producing and fulfilling your order. We will never use your personal photos for marketing, advertising, or any other purpose without your explicit consent.
You represent and warrant that you own or have the necessary rights to the photos you upload, and that uploading and printing them does not infringe the rights of any third party.
You agree not to upload content that is illegal, offensive, defamatory, obscene, or infringes any third party's intellectual property rights. We reserve the right to reject orders containing prohibited content.
All content on the PlexiFrames website — including logos, text, graphics, software, and design — is the property of FotoTiles and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
To the fullest extent permitted by law, FotoTiles shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services. Our total liability to you for any claim arising out of or relating to these Terms or our service shall not exceed the amount you paid for the order in question.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which FotoTiles operates, without regard to conflict of law provisions. Any disputes shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration or courts of competent jurisdiction.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of the service after the effective date of any changes constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us: