Privacy Policy

1. Information We Collect

Information You Provide

When you use PlexiFrames, you may provide us with:

• Account information: Name, email address, and password when you create an account.
• Order information: Shipping address, billing address, and payment details when you place an order.
• Photos: Images you upload to create your custom acrylic frames.
• Communications: Messages you send through our contact form or customer support.

Information Collected Automatically

When you visit our site, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website address
• Device information (operating system, screen resolution)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including printing and shipping your frames
• Manage your account and provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Improve our website and services based on usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

We will only send you marketing communications with your explicit consent, and you can unsubscribe at any time.

3. Information Sharing

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Shipping carriers: To deliver your order, we share your name and address with our courier partners.
• Payment processors: Payment details are processed securely by our payment provider. We do not store full card numbers.
• Production partners: Your uploaded photos and order details are shared with our print production facilities solely to fulfil your order.
• Legal requirements: We may disclose information when required by law, court order, or to protect our rights.

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption for data in transit and secure storage for your uploaded photos.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember items in your cart
• Analyse site traffic and usage patterns (via analytics tools)

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate data be corrected.
• Deletion: Request that your data be deleted, subject to legal retention obligations.
• Portability: Receive your data in a portable, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at privacy@fototilesframes.com. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Order data is retained for a minimum of 7 years for tax and legal compliance. You may request deletion of your account data at any time; note that certain information may be retained as required by law.

Uploaded photos are retained for up to 90 days after your order is fulfilled to allow for any reprints or disputes, after which they are permanently deleted.

8. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will promptly delete it.

9. Policy Changes

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our service after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: privacy@fototilesframes.com
• Contact Form: Contact Us